Standard Limited Warranty: 2 Years

Every Easy Hairfull Laser Helmet comes with a Standard Limited Warranty for a period of two (2) years from the original date of purchase.

What is Covered:

This warranty covers any defects in materials or workmanship under normal use. This includes malfunctions of the laser diodes, power components, and internal electronics that are not a result of accidental damage or misuse.

What is Not Covered:

This warranty does not cover:

• Damage caused by accident, abuse, misuse, alteration, or neglect.

• Damage from failure to follow the included instructions for use and care.

• Cosmetic damage, such as scratches or dents, that does not impair functionality.

• Damage caused by use with a power adapter or charger not supplied or approved by us.

• Normal wear and tear.

1.1 Optional Extended Warranty: 5 Years

For customers seeking longer-term protection, we offered an Optional Extended Warranty, providing total coverage for five (5) years from the original date of purchase.

• How to Identify: This warranty was an optional purchase at checkout alongside the laser helmet.

• Coverage: The 5-year warranty provides the same coverage as the standard 2-year warranty for the extended duration.

• Verification: To make a claim under the 5-year warranty, you must provide proof of purchase of the extended warranty plan.

1.2 What We Will Do

If a defect in materials or workmanship arises and a valid claim is received by us within the applicable warranty period, we will, at our sole option:

1. Repair the product using new or refurbished parts.

2. Replace the product with a new or refurbished product.

3. If repair or replacement is not feasible, we may refund the purchase price of the product.

All replaced or repaired products are covered for the remainder of the original warranty or for 90 days from the date of service, whichever is longer.

1.3 What You Must Do (How to Make a Warranty Claim)

To obtain warranty service, you must first contact us to determine the issue and receive a Return Merchandise Authorization (RMA) number.

1. Contact Support: Email our customer service team at team@ceraderma.com with your:

   • Order Number

   • Date of Purchase

   • A detailed description of the defect or problem.

   • For 5-year warranty claims, include your proof of extended warranty purchase.

2. Receive Instructions: If a return is necessary, we will provide you with an RMA number and the shipping address for our service center.

3. Ship the Product: You are responsible for securely packaging the product and shipping it to us, along with the RMA number clearly visible on the outside of the box. The customer is responsible for the cost of shipping the product to our service center.

4. Inspection & Service: We will inspect the product upon arrival to verify the warranty claim. If the claim is valid, we will cover the cost of return shipping when we send the repaired or replacement unit back to you.

1.4 Limitations and Exclusions

This warranty is valid only for the original purchaser and is non-transferable. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

This warranty excludes any and all consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

1.5 Contact Us

For any questions about this warranty or to initiate a claim, please contact us:

Email: team@ceraderma.com

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This Warranty Policy applies only to products purchased directly from www.ceraderma.com. For products purchased through authorized retailers, please refer to the retailer’s warranty policy.