Return & Refund Policy
6-Month Money Back Guarantee
We stand behind the Easy Hairfull Laser Helmet with a 6-Month Money-Back Guarantee from the date of purchase.
If, for any reason, you are not satisfied with your purchase within the first 180 days, you may return the product for a refund.
Refund Calculation
Upon a qualified return, you will receive a full refund of the product’s purchase price, minus a 25% service fee.
-
The 25% service fee covers the cost of restocking, inspection, and sanitization of the device.
Please Note: The customer is responsible for the cost of shipping the item back to us. Return shipping fees are non-refundable.
-
Example Refund: If the helmet was purchased for $2000, the refund would be $2000 – ($2000 x 0.25) = $1500.
-
(You will also need to cover the separate cost of shipping the helmet back to our warehouse).
-
Conditions for a Valid Return
To be eligible for a refund under this policy, the returned item must meet all the following conditions:
-
Return Request Within 6 Months: The return process must be initiated within 180 days of your original purchase date.
-
Product in Like-New Condition: The helmet must be returned in its original, undamaged condition, with no signs of:
-
Physical damage, cracks, or broken components.
-
Water damage or exposure to liquids.
-
Tampering with the internal electronics.
-
-
Complete Original Packaging: The product must be returned with all original components, including:
-
The Easy Hairfull Laser Helmet unit.
-
Power adapter, charging cable, cases and any other accessories.
-
Original box, manuals, and all included documentation.
-
Important: Returns that do not meet these conditions, specifically items that are damaged or broken, will not be accepted and will not be eligible for a refund. The product will be shipped back to the customer at their expense.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Our Support Team
Email us at team@ceraderma.com within the 6-month guarantee period. Please include your order number and a brief reason for your return.
Our team will provide you with a Return Authorization (RA) number and the shipping address for your return.
Please note: Returns shipped without an RA number may not be processed.
- Ship Your Return
Carefully package the product, all accessories, and the original packaging.
Critical Packaging Requirements
This product contains a lithium-ion battery, which is classified as a regulated item for transport. Improper packaging can pose safety risks and lead to carrier rejection or damage in transit. To ensure safe and compliant shipping, please follow these guidelines:
- Use the original product packaging if available.
- Cushion the product thoroughly with protective materials such as bubble wrap or foam.
- For maximum safety, we strongly recommend double-boxing: place the sealed product box inside a larger shipping box with ample cushioning material between them.
- We recommend marking the outer package with “Fragile” tape or a similar label.
Shipping & Liability
You are responsible for purchasing a shipping label and covering the shipping cost to the address we provide. We highly recommend using a trackable and insured shipping service.
Until the package is safely received and checked in at our facility, you are solely responsible for the item and any liability arising from improper packaging, carrier rejection, or damage during transit.
- Inspection & Refund
Once your return is received, our team will inspect it to ensure all return conditions are met. This process typically takes 3–5 business days.
Upon approval, your refund — minus a 25% service fee — will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
Contact Us
If you have any questions about this return policy, please contact our customer service team at:
Email: team@ceraderma.com
Disclaimer: This policy applies only to purchases made directly from CeraDerma. It does not affect your statutory rights. For purchases made through third-party retailers (e.g., Amazon, eBay), please refer to the return policy of that respective retailer.
100-Day Money-Back Guarantee
We stand behind the Easy Claire with a 100-Day Money Back Guarantee from the date of purchase.
If, for any reason, you are not satisfied with your purchase within the first 100 days, you may return the product for a refund.
Refund Calculation
Upon a qualified return, you will receive a full refund of the product’s purchase price, minus a 25% service fee.
-
The 25% service fee covers the cost of restocking, inspection, and sanitization of the device.
Please Note: The customer is responsible for the cost of shipping the item back to us. Return shipping fees are non-refundable.
-
Example Refund: If the device was purchased for $2000, the refund would be $2000 – ($2000 x 0.25) = $1500.
-
(You will also need to cover the separate cost of shipping the device back to our warehouse).
-
Conditions for a Valid Return
To be eligible for a refund under this policy, the returned item must meet all the following conditions:
-
Return Request Within 100 days: The return process must be initiated within 100 days of your original purchase date.
-
Product in Like-New Condition: The device must be returned in its original, undamaged condition, with no signs of:
-
Physical damage, cracks, or broken components.
-
Water damage or exposure to liquids.
-
Tampering with the internal electronics.
-
-
Complete Original Packaging: The product must be returned with all original components, including:
-
The Easy Claire unit.
-
Power adapter, charging cable, cases and any other accessories.
-
Original box, manuals, and all included documentation.
-
Important: Returns that do not meet these conditions, specifically items that are damaged or broken, will not be accepted and will not be eligible for a refund. The product will be shipped back to the customer at their expense.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Our Support Team
Email us at team@ceraderma.com within the 100-Day guarantee period. Please include your order number and a brief reason for your return.
Our team will provide you with a Return Authorization (RA) number and the shipping address for your return.
Please note: Returns shipped without an RA number may not be processed.
- Ship Your Return
Carefully package the product, all accessories, and the original packaging.
Critical Packaging Requirements
This product contains a lithium-ion battery, which is classified as a regulated item for transport. Improper packaging can pose safety risks and lead to carrier rejection or damage in transit. To ensure safe and compliant shipping, please follow these guidelines:
- Use the original product packaging if available.
- Cushion the product thoroughly with protective materials such as bubble wrap or foam.
- For maximum safety, we strongly recommend double-boxing: place the sealed product box inside a larger shipping box with ample cushioning material between them.
- We recommend marking the outer package with “Fragile” tape or a similar label.
Shipping & Liability
You are responsible for purchasing a shipping label and covering the shipping cost to the address we provide. We highly recommend using a trackable and insured shipping service.
Until the package is safely received and checked in at our facility, you are solely responsible for the item and any liability arising from improper packaging, carrier rejection, or damage during transit.
- Inspection & Refund
Once your return is received, our team will inspect it to ensure all return conditions are met. This process typically takes 3–5 business days.
Upon approval, your refund — minus a 25% service fee — will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
Contact Us
If you have any questions about this return policy, please contact our customer service team at:
Email: team@ceraderma.com
Disclaimer: This policy applies only to purchases made directly from CeraDerma. It does not affect your statutory rights. For purchases made through third-party retailers (e.g., Amazon, eBay), please refer to the return policy of that respective retailer.
6-Month Money-Back Guarantee
We stand behind the Easy Hairfull Laser Helmet with a 6-Month Money-Back Guarantee from the date of purchase.
If, for any reason, you are not satisfied with your purchase within the first 180 days, you may return the product for a refund.
Refund Calculation
Upon a qualified return, you will receive a full refund of the product’s purchase price, minus a 25% service fee.
-
The 25% service fee covers the cost of restocking, inspection, and sanitization of the device.
Please Note: The customer is responsible for the cost of shipping the item back to us. Return shipping fees are non-refundable.
-
Example Refund: If the helmet was purchased for $2000, the refund would be $2000 – ($2000 x 0.25) = $1500.
-
(You will also need to cover the separate cost of shipping the helmet back to our warehouse).
-
Conditions for a Valid Return
To be eligible for a refund under this policy, the returned item must meet all the following conditions:
-
Return Request Within 6 Months: The return process must be initiated within 180 days of your original purchase date.
-
Product in Like-New Condition: The helmet must be returned in its original, undamaged condition, with no signs of:
-
Physical damage, cracks, or broken components.
-
Water damage or exposure to liquids.
-
Tampering with the internal electronics.
-
-
Complete Original Packaging: The product must be returned with all original components, including:
-
The Easy Hairfull Laser Helmet unit.
-
Power adapter, charging cable, cases and any other accessories.
-
Original box, manuals, and all included documentation.
-
Important: Returns that do not meet these conditions, specifically items that are damaged or broken, will not be accepted and will not be eligible for a refund. The product will be shipped back to the customer at their expense.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Our Support Team
Email us at team@ceraderma.com within the 6-month guarantee period. Please include your order number and a brief reason for your return.
Our team will provide you with a Return Authorization (RA) number and the shipping address for your return.
Please note: Returns shipped without an RA number may not be processed.
- Ship Your Return
Carefully package the product, all accessories, and the original packaging.
Critical Packaging Requirements
This product contains a lithium-ion battery, which is classified as a regulated item for transport. Improper packaging can pose safety risks and lead to carrier rejection or damage in transit. To ensure safe and compliant shipping, please follow these guidelines:
- Use the original product packaging if available.
- Cushion the product thoroughly with protective materials such as bubble wrap or foam.
- For maximum safety, we strongly recommend double-boxing: place the sealed product box inside a larger shipping box with ample cushioning material between them.
- We recommend marking the outer package with “Fragile” tape or a similar label.
Shipping & Liability
You are responsible for purchasing a shipping label and covering the shipping cost to the address we provide. We highly recommend using a trackable and insured shipping service.
Until the package is safely received and checked in at our facility, you are solely responsible for the item and any liability arising from improper packaging, carrier rejection, or damage during transit.
- Inspection & Refund
Once your return is received, our team will inspect it to ensure all return conditions are met. This process typically takes 3–5 business days.
Upon approval, your refund — minus a 25% service fee — will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
Contact Us
If you have any questions about this return policy, please contact our customer service team at:
Email: team@ceraderma.com
Disclaimer: This policy applies only to purchases made directly from CeraDerma. It does not affect your statutory rights. For purchases made through third-party retailers (e.g., Amazon, eBay), please refer to the return policy of that respective retailer.
